Gile Cheese Company Policies

Shipping Policy
Returns, Refunds and Exchanges Policy
Payment Policy
Privacy Policy

Cheese is a perishable product. Please note that we are not responsible for shipping problems such as delays during the Covid 19 pandemic or any time a disruption could occur during the delivery process. This includes incorrect address provided. Once the package leaves our facility we are not in control of delays from the shipper.

Shipping Policy

Shipping Rates


All orders are shipped within 48 hours Monday - Friday 8am - 5pm.


We use the following carriers to deliver our orders:
    FED EX

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Items Out of Stock

If an item is out of stock, we will call you and see if there is any cheese we can substitute.

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Returns, Refunds and Exchanges Policy

Please call us if you have any problems or concerns with your order.

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Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, Discover, American Express)

Credit Card Charges

Your credit card will be charged when your order is ready to ship.

Mailing Address For Check/Money Order
       Gile Cheese Factory Outlet, LLC
       Returns Department Tracking #
       123 116 N Main St
       Cuba City, WI 53807

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Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
    Billing Address
    Shipping Address
    Email Address
    Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

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